The rewards from working in travel have nothing to do with money. “Why” I work in travel is summed up in the excited email I received from a client. I’d helped him arrange a surprise birthday gift for his wife – he wanted to take her to Disney to celebrate her retirement, cross off a “bucket list” trip, fete her at the best restaurants, have her meet “Winnie the Pooh,”, and generally act like a kid again.

This is an older couple. They are well travelled. And I’d organized trips for them previously that went well, and they enjoyed the experiences. But reading the husband’s email about his surprise gift underlined for me “why” I am in travel.


“You have no idea how surprised, happy and all the emotions that you can imagine she demonstrated when she realised what was happening, and this was the start… We have to say that it was a marvellous and a magical week that we will always remember.  I understand why you return there so many times.  We will certainly go back as well….In short, there is no other word to explain our satisfaction/pleasure other than say this week was one of the most marvellous and magical weeks that [we]… have spent together…The dining plan with the reservations was great. We really appreciated what you have done. Thank you. All restaurants were great, the food, the service, the ambiance and also the fact that they all had the notes about the allergy and the birthday. I want to say again that [we] had a marvellous and a magical time at Disney World all week long, and we will always remember this outstanding journey.  I want to thank you very much for the work and effort you put in planning this trip for us. You made it so easy for us to enjoy and have a wonderful time. Until next time, thank you.”

Richard Niro


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